However, often overlooked support emails are one of the best ways to build relationships and engage your customers. The benefits of using email for support although we also offer phone, live chat and twitter support here at litmus, email is what works best for us. Yes, we really love email! When it comes to supporting issues within the application, we find this to be the quickest way to gather all necessary and relevant information, document the issue and report it to our team. Of development. Aside from typical problem and bug reports, we also use support emails to build relationships with our customers,
Facilitate interactions, get product suggestions, and build brand personality. It's also an opportunity to introduce our users to features they may not have been company mailing list aware of. For these reasons and more, we recently transitioned our customer support team to our customer success team. We are more than just support, and emails play an important role in explaining this to our customers. Here's how:daily support interactions use a consistent voice and style many members of the litmus team are in direct contact with customers, so having a consistent style and voice is crucial.
Get feedback and product ideas litmus is not just a product, it's also a team of great people. We're approachable, resourceful and helpful, and we can show it by email. The more we convey this to our customers, the more comfortable they feel about sharing their feedback, ideas and issues with us. Every support email gives us the opportunity to interact with our customers and get their valuable feedback. Your customers are your best resource, and for this reason, the support team can really help guide product development. In addition to helping our team identify issues and bugs, users provide a variety of feedback every day that motivates us to improve our customer experience. Specific to litmus, this includes informing us